Issue, track, and close supplier corrective actions — with full 8D structure, configurable SLAs, and supplier portal response.
Supplier Corrective Action Requests (SCARs) are issued when a supplier delivers non-conforming material or breaches a quality threshold. Without a structured workflow, 8D responses arrive late, D3 containment gets confused with permanent fixes, and SLA deadlines are missed. Proconomy's SCAR module provides a full D0–D8 corrective action workflow with configurable SLA tiers, D0 emergency containment for critical and safety issues, and a supplier portal where suppliers respond directly — creating a complete, auditable corrective action record.
Every step is designed to eliminate manual effort, reduce errors, and give your team real-time visibility at every stage of the process.
SQE creates SCAR with non-conformance description, part, PO link, and severity (Minor/Major/Critical/Safety). Critical and Safety issues automatically trigger a D0 step.
Supplier must complete D0 containment action within the configured emergency SLA (e.g. 24 hours). SQE reviews and approves or returns.
Team identification (D1), 5W2H problem description (D2), and interim containment action with deadline (D3 — configurable SLA, default 48 hours).
5-Why or fishbone root cause analysis (D4), permanent corrective action selection (D5). Supplier submits via portal.
Implementation verification by OEM (D6) and system-level prevention measures (D7). OEM can return to supplier if unsatisfactory.
SQE formally closes the SCAR. All 8D steps, evidence, and timeline captured in a permanent record. SCAR closure rate feeds into Supplier Scorecard.
Proconomy gives every stakeholder the right view, the right tools, and the right level of access — so no one is a bottleneck and nothing falls through the cracks.
These are not theoretical benefits — they are outcomes that procurement teams experience within the first quarter of deploying this workflow on Proconomy.
Every SCAR shows its SLA deadline, current step, and days remaining — SQEs always know which SCARs are at risk before a deadline is missed.
Suppliers respond to every step directly through the portal — creating an immutable record of who responded, what they submitted, and when.
SCAR rate and closure rate feed into the Supplier Quality Scorecard automatically — no manual reporting, no data gaps.
Every SCAR contains the full 8D record with evidence, SQE review decisions, return cycles, and closure notes — audit-ready at any time.
AIAG CQI-20 aligned 8D workflow — standard format for all OEM corrective action requirements
D0 emergency containment for critical and safety issues per Cummins/Toyota supplier requirements
AS9100 corrective action requirements met with full D0–D8 structured workflow
Structured corrective action for direct material quality failures
ISO 13485 CAPA workflow aligned to 8D structure with full audit trail
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